You may schedule the make-up class on your own with the client, but inform the office ASAP of the new date.
If a make-up class has not been scheduled, please let us know about the cancellation so we can cancel the booking in the system.
Customers can reschedule their lessons online by logging into their account. This is the fastest and easiest way to reschedule a booking.
Instructor Rules
Last minute instructor cancellations are not permitted.
Once a lesson is booked, based on the availability you set in the portal, you are committed to those lessons.
It is your responsibility to keep your availability up to date at all times and block off any days you are unavailable.
If unavailable due to an emergency, contact your client immediately as well as [email protected] ASAP. Unexcused cancellations may result in contract termination.
If you notice a conflict in your schedule or believe that you may not have enough travel time: please let the office know ASAP so that we can make arrangements to change it.
A minimum of 1 week notice is required for cancellation of instructing or lifeguard gigs.
