FAQ

  How does scheduling work at AquaMobile?   Once your profile is created and activated on the AquaMobile website, you will have full control of your schedule. If there is a change in your schedule, please make sure to immediately login to your profile and update your availability so that client’s do not book you on days/times you are unable to teach and/or lifeguard. If you are experiencing any difficulties updating your availability, contact us at 1-888-773-7946 or email us at [email protected] and we will be happy to assist you! We operate Mondays to Fridays from 9am to 5pm EST.     What cerifications do I need to start booking with AquaMobile clients?    You will need a current and valid First Aid and CPR certification to work as a swim instructor at AquaMobile.   You will need a current and valid First Aid, CPR and a Lifeguarding certification to work as a lifeguard at AquaMobile.   Can I work as a swim instructor and a lifeguard at AquaMobile?    Absolutely! As long as you have enough swim coaching and lifeguarding experience as well as the required certifications.     I do not have the certification(s) and/or my certification(s) has expired. Where can I obtain my First Aid, CPR or Lifeguarding certification from?   Below are a list of organizations we commonly accept certifications from:   USA: https://www.redcross.org/take-a-class https://swimmingcoach.org/certification/   Canada:  https://www.redcross.ca/training-and-certification http://www.lifesavingsociety.com/find-a-course.aspx   Australia: https://www.redcross.org.au/get-involved/learn/first-aid/cpr https://www.australiawidefirstaid.com.au/   We accept certifications from any valid organization. If you are unsure whether or not your certifications are approved by AquaMobile, email us your certifications at [email protected] and we will reach out to you as soon as possible.   Does AquaMobile provide any training to prospective swim instructors?   Master your teaching skills by enrolling in a Swim Instructor Course!  Register for the Swim Instructor Course where you can learn how to teach various swim movements and on how to deal with different age groups. The course is $97, but guess what? We have a discount code for YOU! Purchase the course for only $47 by using the code aqua at the checkout!    What payroll information do I need to provide AquaMobile in order to receive funds?   AquaMobile processes payments through Paypal. You will need to only provide your Paypal email in order to receive your funds.    If you do not have PayPal, please sign up for free and create your account at https://www.paypal.com.    How much will I be paid per lesson/gig?   Rates vary depending on the length of the lesson/gig and the region you are teaching/lifeguarding at. The rates are specified on your contract.    I would like to book a lesson on behalf of my customer, how do I do it on the website?   If a customer wants to book a lesson with you, he/she should immediately contact the customer service line (1-888-504-7946) or email [email protected] and we will be happy to assist them in scheduling any bookings with you.    I am unable to make a scheduled booking, what should I do?   Accept the booking within 24 hours and contact the customer immediately to reschedule you for a later date/time. Depending on the circumstances, you can be removed from the system. After communicating with the client, it is your responsibility to call the instructor line (1-888-773-7946) or email [email protected] so that we can assess the situation. Do NOT reject or time-out on a booking. Otherwise, you will be deactivated from your account.    I just completed my lesson. How do I rate my booking?   After your lesson is completed, you should receive an email where you can rate your lesson. If you are not receiving these emails, let us know immediately. You can also rate your lesson on the AquaMobile website. Login to your instructor portal, click “Bookings”. Scroll down to the booking(s) you have completed and click on the stars under “Rating”.    I just received a text/email that I am deactivated. Why? You have been deactivated because you either declined or timed-out on a booking. Please call us at 1-888-773-7946 or email us at [email protected]  to resolve the issue.